For Customers
During the Order
What you can do while the expert is on their way or working on-site.
Track Status Live
Once you've accepted an offer, you can see the current status of your order:
Problems During the Order
- Expert Doesn't Show Up: Contact them first via chat or phone call. If they don't respond, contact our support team.
- Problem Differs from Description: If the expert on-site finds that the problem is different from what was described, they will inform you and may provide a new price quote.
- Cancel the Order: As long as the expert hasn't marked themselves as "On Their Way", you can cancel the order free of charge. After that, travel costs may apply.