For Providers
Process Orders
From acceptance to completion – how to handle orders professionally.
Customer Has Accepted Your Offer
You'll receive an immediate push notification!
- • View Contact Details: Name & phone number of the customer
- • Use Chat: Direct communication with the customer
- • Drive to the Location: Stick to your estimated arrival time!
On-Site at the Customer
Analyze the Problem: Assess the actual scope of work on-site. If it's more complex than expected, communicate this transparently with the customer.
Set the Final Price: After assessing the situation on-site, you set the final price:
Complete the Order
- • Job Completed: Mark the order as finished and enter the invoice amount
- • Customer Confirms: The customer must confirm the invoice price in the app. If they don't confirm, it happens automatically after 4 days
- • Status "Completed": The order is finished. The customer can now leave a review
- • Review: The customer is prompted to rate you